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Terms & Conditions

Please note that usage of this site constitutes acceptance of all terms and conditions. We may alter these terms and conditions at any time, without providing notice to you.

Returns, Exchanges, and Order Cancellations

At Mount Olympus Awards (the "site"), we believe that a happy, satisfied, well-served customer is a loyal one. We seek to serve you and provide a pleasurable shopping experience by providing an easy-to-use interface, top-quality products, and competitive prices. That's why we offer a simple return policy on all non-customized products, such as plain baby blankets and luxury gifts. If you are unsatisfied with your purchase, simply contact us or call (816) 261-7484 during regular customer service call center hours. One of our representatives will make every reasonable effort to resolve the problem, including accepting returns on non-customized orders placed within the most recent twenty (20) days. Refund will be made for the cost of the product, less applicable shipping charges and a 20% restocking fee (unless the return was due to an error on our part, such as sending a product other than the one you ordered). You will be responsible for the cost of shipping the product back to us.

Many of our products are custom manufactured and / or altered. For this reason, we are not responsible for errors resulting from customer operations (e.g., misspelling an embroidered name, ordering the wrong size, color, felt options, color options, etc.) If you discover such an error and wish to make changes or cancel your order once it has been submitted, you can contact us using the form under the "About Us" section. We will make every reasonable effort to discard or alter your order prior to it entering production and, if requested, promptly refund your money. If, however, production has begun, we are unable to provide refunds or exchange. For this reason, we encourage you to utilize our online ordering tutorials such as Ordering Chenille Patches 101, Ordering Your Letterman Jacket 101, and / or contact us prior to placing an order if you have any questions or concerns.

Please note that if we receive the request for cancellation after payment has been tendered, you will be responsible for paying an order cancellation fee that will include, but not be limited to, the merchant fees, bank fees, vendor cancellation fees, et cetera that we incurred due to your order. For instance, if you ordered $200 worth of custom merchandise and you requested that your order be cancelled before production was begun, you would be responsible for roughly $14 worth of fees and service charges to cover our bank costs, time, effort, labor, and other considerations. Your refund at order cancellation would thus be $186 ($200 less the cancellation fee). Typically, the order cancellation fee will be equal to the greater of $12 or 20% of your total order, including shipping. 

Executive and Administrative Offices, Return Address

The company has arranged to have our official operating address at a facility also housing one of our major vendors, with whom we do considerable business.  Please note that because we partner closely with a handful of highly respected vendors, Mount Olympus Awards has no production facilities at our executive offices, but rather administrative staff. Therefore, we are unable to accept walk-in traffic and exist solely as a web-based enterprise. Please send all return merchandise to this office and it will be tagged and returned to our various vendors by one of the associates. 

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Mount Olympus Awards LLC
2327 A North Belt Highway
St. Joseph, MO 64506
Phone: (816) 261-7484

Custom Order Pricing Discrepancies

Some of our products, such as chenille name patches, are charged on a per-letter basis. If the number of letters you enter on your custom order does not equal the amount you place in the text box (e.g., you select pricing for 7 letters yet type in the name Cheerleader, which has 11 letters), your order will be adjusted and charged (credited) accordingly. We reserve the right to cancel the order at our discretion. Credits resulting from overpayment may, at our discretion, be made in the form of a gift certificate or coupon to Mount Olympus Awards. 

Regular Delivery Times and Shipping Information

Most of our regular, non-custom products such as plain garments and baby blankets, ship within a few days.In the custom chenille and letterman jacket industry, however, our competitors normally take 6 to 8 weeks to ship orders. At Mount Olympus Awards, we have a well-earned reputation for delivering your custom order in a fraction of the time; typically a few weeks during times other than the busy holiday season (November through January). From time to time, however, we may be unable to maintain our traditional delivery schedule due to seasonal or other demands. If your custom ordered product exceeds 8 weeks delivery time from the date you have tender payment for your goods, you have the right to cancel your order and receive a full refund. Please note that on custom artwork, digitized patches, and other products that involve special orders, the 8 week timeframe does not apply - we reserve the right to take up to 12 weeks to deliver your merchandise due to the complexity of the manufacturing process. Please note that the week of Christmas and New Years (2 weeks) DO NOT count toward this time limit because of holiday vacation days for our owners and staff.

Although we believe that a vast majority of our customers are good, honest people, it is our policy in the case of non-returnable custom orders (e.g., a custom chenille name or mascot, embroidered baby blanket, etc.), to process credit transactions as a non-refundable deposit at checkout, not at the time of shipping. By preventing unnecessary losses arising from unscrupulous individuals that place custom manufactured orders and then refuse payment, we are able to continue offering some of the highest savings in the industry to our normal customers. Please note that for all non-custom products, your credit card will not be billed until we have shipped your order.

We will make every reasonable effort to inform you of an expected shipping date on custom orders once your information is processed. At the time of shipping, you should receive an email that includes a tracking number for all UPS related services.  Mount Olympus Awards applies a $2 to $3 shipping and handling fee to UPS and USPS flat-rate orders, in part, to offset the costs one of our outsourced freight handlers charges us for processing orders once they are ready to leave the factory.

Rush Delivery Service for Custom Products 

The rush delivery service guarantees your entire order will be moved to the front of our supplier's factory floor and, after being completed, shipped via 1 or 2 day guaranteed delivery. There are two levels of rush delivery service available on custom letterman jackets and chenilles; "10 Business Days or Less" and "15 Business Days or Less". Either can be selected when choosing a shipping method during checkout. In exchange for this service, the "shipping" portion of your order will reflect a flat fee of $25 for freight and handling as well as a surcharge equal to 50 percent of the order for the "15 Business Days or Less" option or 75 percent of the order for the "10 Business Days or Less" option. Orders with rush delivery service that are submitted after 11 a.m. CST are not considered received until the following business day. Rush Delivery Service was suspended at the beginning of fiscal 2008 due to changes in the manufacturing process.

In the highly unlikely event that you purchase rush delivery service and your order is not shipped within the specified time frame, you agree that our liability is limited to providing you with a prompt refund for the rush fee cost billed to the order at the time of purchase.

Tangible and Intangible Property

Mount Olympus Awards, MOA, product names, the site design, graphics, logos, et cetera are all property of the owner of this site. You are not permitted to reproduce any graphic, order system, logo, text, product description, or other property, either tangible or intangible, from this site without prior written permission. Reproducing our product descriptions or images elsewhere, in print, online, or through any other medium without express written permission is a violation of copyright law and will be prosecuted.

Indemnity

You agree to indemnify and hold Mount Olympus Awards LLC, its owners, parent company, subsidiaries, affiliates, officers, agents, members, managers, co-branders or other partners, associates, staff members, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of information you submit, post, transmit or make available through the site, your use of the site, your connection to the site, your violation of the TOS, or your violation of any rights of another.

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